Mountain Equipment offers to send products ordered through retailers directly to their customers during the current coronavirus crisis, which has led to the closing of many stores worldwide. Retailers receive 100 percent of sales, while Mountain Equipment takes care of the transportation costs and logistical handling. The U.K. supplier of outdoor products included a list of all brick-and-mortar retailers without an online store on its website. With this information, customers can order the company’s products by phone or e-mail. If the retailer does not have the ordered product in store or storage, Mountain Equipment takes care of the delivery directly from its German warehouse to the customer’s home, who receives the invoice from his retailer and can send returns back to their retailer or to Mountain Equipment.
